Gloty is built privacy-first, and this policy reflects that. It explains what we collect, what we deliberately do not collect, and the choices you have. It covers the Gloty website, the Gloty WordPress plugin, and Gloty managed plans.
The short version
- Your site content stays with you. The plugin stores translations in your own WordPress database. We never receive or keep a copy of your pages, posts, or products.
- We only collect what runs your account. If you create an account for a managed plan, we process the details needed to provide and bill it.
- Translation providers see only what you send. When you use a connected AI provider, content is sent to that provider to perform the translation — nowhere else.
Information we collect
Account information. When you sign up for a managed plan, we collect your name, email address, and authentication credentials (passwords are stored only as salted hashes).
Billing information. Payments are handled by our payment processor (Stripe). We receive limited billing metadata such as plan, status, and the last four digits of your card — we never store full card numbers.
Usage and diagnostics. We collect aggregate, privacy-respecting analytics about the website (for example page views) and operational metrics for managed plans (for example translation volume) to run and improve the Services.
Site content. We do not collect or store your site content. The plugin keeps translations in your own database. On managed plans, content passes through only to be translated and is not retained after the job completes.
How we use information
- to provide, secure, and bill the Services;
- to respond to support requests;
- to understand aggregate usage and improve the product;
- to comply with legal obligations.
We do not sell your personal information.
Third parties we rely on
We share the minimum necessary with service providers that help us operate: our payment processor (Stripe), our hosting and infrastructure providers, and — only when you choose to use them — the AI or machine translation provider you connect. Each acts under its own terms and privacy commitments.
Data retention
We keep account and billing records for as long as your account is active and as required by law thereafter. You can ask us to delete your account data at any time, subject to legal retention requirements.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. To exercise these rights, contact us at the address below and we will respond within the timeframe the law requires.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected in the effective date above and, where appropriate, communicated to account holders.
Contact
Questions or requests about your privacy? Email privacy@gloty.app.
See also our Terms of Service.